FAQ

Materials

Jewellery is handmade using natural and dyed gemstones, freshwater pearls and other beads, strung on durable beading wire.

As gemstones are naturally unique, variations in colour, pattern and appearance may occur.

Findings, spacers and charms are tarnish resistant and gold- or silver-plated brass, copper or stainless steel. Plated finishes naturally tarnish or wear over time.

Looking for gold-filled or 925 sterling silver findings? Please get in touch via the contact form.

Lead time & shipping

Each necklace is handmade to order and will generally be made and dispatched within 2 weeks (often sooner).

If you need your order by a particular date, please get in touch before ordering to confirm availability and timing.

All orders are sent via Australia Post.

Care

Avoid exposure to water, perfumes, lotions, sunscreen and chemicals. Remove your jewellery before swimming, showering or exercising.

Each piece is handmade and should be treated with care. Avoid pulling, stretching or placing unnecessary pressure on your jewellery, as this may damage the beads, wire or findings.

Store in a dry space and clean gently with a soft cloth.

Need help?

If you have any questions about your order, sizing or jewellery, please get in touch using the contact form on the home page and I’ll be happy to help.

Repairs

Accidents happen! If your Gem Club jewellery is damaged or needs restringing, please get in touch. Repairs may be available depending on the condition of the piece and availability of the original materials.

Maddy x